A Few Helpful Answers

Whether you're wondering about sizing, delivery or how made-to-order works, hopefully you'll find the answer below. If not, you're always welcome to get in touch β€” I'd be happy to help.

🌿 Are your products made to order?

Yes.

Every Coorie Creatures item is made especially for you after you place your order. Making items to order helps reduce unnecessary overproduction and means I'm not left with piles of unsold stock.

Because your order is created especially for you, production usually takes a few working days before it's ready to be dispatched.

🚚 How long does delivery take?

Most UK orders arrive within 5–10 working days.

As every item is made to order, delivery can occasionally take a little longer during particularly busy periods. You'll receive tracking details as soon as your order has been dispatched.

πŸ“¦ Will everything in my order arrive together?

Not always.

Different product types may be made and dispatched separately, so if you've ordered more than one type of item, they may arrive in separate parcels or on different days.

Don't worry if part of your order arrives first β€” the rest may still be on its way. You'll receive tracking information as each part of your order is dispatched.

πŸ‘• How do your T-shirts fit?

My classic Coorie Creatures T-shirts are printed on premium Bella + Canvas 3001 unisex T-shirts.

They're wonderfully soft with a modern unisex fit that's comfortable for everyday wear.

Please check the size guide on each product page before ordering, as I'm unable to exchange sizes on made-to-order clothing.

πŸ’š What about the V-Neck T-shirts?

My V-Neck T-shirts are a soft unisex alternative for anyone who prefers a V neckline rather than a classic crew neck.

Please check the size guide on the individual product page before ordering to find the fit that’s right for you.

As with all of my clothing, each one is printed especially for you.

πŸ–ΌοΈ What artwork and mugs do you offer?

Selected Coorie Creatures illustrations are also available as framed and unframed art prints, with a growing collection of designs available on mugs too.

You'll find the available sizes, materials and other product-specific information on each individual product page.

🌍 Where is my order made?

Every Coorie Creatures design is created by me here in Scotland.

Your products are then made and printed to order by trusted production partners. Where your order is fulfilled can vary depending on the product and where you're ordering from, helping your order to be produced as locally as possible where suitable production is available.

Because different products can be made in different facilities, items from the same order may sometimes arrive separately.

↩️ Can I return my order?

Because every item is made especially for you, I'm unable to accept returns or exchanges simply because you've changed your mind or ordered the wrong size.

Please check any size or product information carefully before ordering.

This doesn't affect your statutory rights if your item arrives faulty or damaged.

πŸ’š My order has arrived damaged or there's a problem.

I'm so sorry!

Please email me within 30 days of delivery with:

  • Your order number
  • A brief description of the problem
  • A few clear photographs

Please don't return your item unless I've asked you to.

As orders are printed and shipped directly by my trusted production partners, I can usually investigate and resolve genuine manufacturing issues using photographs alone.

I'll always do my very best to help.

🌿 Why are your products made to order?

Making products only when they're ordered means fewer unsold items and helps reduce unnecessary overproduction.

It's a little slower than buying something that's already sitting on a warehouse shelf, but it means each Coorie order is made especially for the person who chose it β€” while helping to support my small independent Scottish business. πŸ’š

🏴󠁧󠁒󠁳󠁣󠁴󠁿 Where are your designs created?

Every Coorie Creatures design is created by me here in Scotland, inspired by wildlife, gardens, wild places and slower days.

I create each design before it's sent to one of my trusted production partners to be made especially for you.

πŸ“§ Still have a question?

I'd love to hear from you.

Simply send me an email using the contact details on the Contact page and I'll get back to you as soon as I can.